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Neil’s
2014 Volkswagen Tiguan
Fyshwick, ACT

170 trips
119  of 122
SUV / 4WD 4 doors 5 seats
Automatic

Instant Keys
4 years sharing

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Fuel is reimbursed
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Terms and Conditions

This is a summary of the information provided in the Mobility Mutual Trip Cover Documents.

When you book a trip with Uber Carshare, you’re responsible for returning the car to the Owner in the same condition you borrowed it in. You’re responsible for any loss or damage to the car during your trip - even if it wasn’t your fault.

Trip Cover offers protection for loss or damage that you are responsible for under the Uber Carshare Member Agreement. This includes:

  • Damage to the car you’ve booked
  • Loss of the car due to theft or fire
  • Towing, storage and recovery charges
  • Third party damage and loss

There are some exclusions to the cover. You may be responsible for the full cost of any loss or damage if you:

  • Use the car to tow anything
  • Drive off-road or on an unsealed surface
  • Drive through water or on the beach
  • Drive above the snow line during snow season
  • Put the wrong fuel in the car
  • Damage the underbody or the roof of the car by driving over or under something or putting things on the roof
  • Carry more passengers or cargo than the car is designed for
  • Drive for rideshare or courier services or competitive driving, or pick up hitch-hikers
  • Carry anything dangerous or illegal, or use the car in connection with any illegal activity
  • Use the car in a reckless or dangerous way or contravene traffic regulations
  • Drive while using a mobile phone or similar device (e.g. texting)
  • Drive with a warning light on or after becoming aware of a mechanical fault, or when the car is in an unsafe or unroadworthy condition
  • Drive under the influence of drugs or alcohol, or refuse to submit to a test
  • Leave the car unlocked or fail to secure the key in the Lockbox when returning the car
  • Jump start the car, or use it to jump start another car
  • Commit fraud or fail to provide information that is relevant to a damage claim
  • Flee the scene of an accident
  • Let anyone other than an approved Uber Carshare member drive the car
  • Don’t return the car within two hours after your trip’s end time.

To be eligible for cover you also need to:

  • report any damage or theft to us promptly;
  • get the details of any other parties in an accident and (if relevant) wait at the scene until police arrive; and
  • provide information and documents in relation to a claim.

Trip Cover doesn’t cover any loss or damage to your personal belongings in the car.

Full details of the exclusions are listed in the Trip Cover Protection Wording. If there is any difference between this summary and the full terms set out in the Trip Cover Protection Wording, then the Trip Cover Protection Wording will prevail.

You’re covered when you, or any other approved Uber Carshare member, is driving the car during a valid booking. If you let someone who’s not an approved member drive, then you won’t be covered.

It’s free to share the driving with another Uber Carshare member, as long as they are approved as a member before they drive and meet any age requirements the owner has set.

If the car has a manual transmission, all drivers must have at least two years’ manual driving experience.

Your Trip Cover applies for the booking period set out in this Protection Schedule, starting at the time you pick up the car and finishing when you end your trip.

If you don’t return the car on time, you may not be covered. Make sure to extend your trip in the app if you need more time.

If you’re responsible for damage or loss, you’ll be liable for the costs of:

  • damage to the vehicle that requires repair or replacement (excluding normal wear and tear)
  • loss arising from theft of the vehicle or fire damage to the vehicle
  • towing, storage and recovery charges
  • fees and charges relating to the assessment of the loss or damage
  • third party loss
  • a loss of use payment to the Owner for each day their car is unavailable

The most you’ll pay for these costs is your excess ($2000 with Basic Cover or $500 with Premium Cover), subject to your claim being accepted by Mobility Mutual. If any of the exclusions to cover (listed above) apply, you won’t be covered and will be liable for the full cost of repairs or replacement.

If you weren’t at fault in a third-party accident, you’ll pay your excess upfront and we’ll refund any costs we recover from the at-fault party. Be sure to get the contact details of any other drivers involved in an accident.

Damage cover for Uber Carshare trips is a financial risk product offered by Uber Carshare on behalf of Mobility Mutual.

When you book a trip with Uber Carshare, you also join Mobility Mutual. Your trip cost includes a contribution to the mutual for your cover and this is pooled with contributions from other Uber Carshare members.

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Basic Cover is included

Basic Cover gives you damage and loss protection during your trip, with a $2,000 excess. This includes:

  • Damage to the car you’ve booked
  • Loss of the car due to theft or fire
  • Third-party damage and loss

Your excess is the out-of-pocket amount you have to pay for any damage to the shared vehicle if you make a claim.   Learn more.

For damage and loss protection
This car uses Instant Keys
You'll pick up and return the car using the app
Download the Uber Carshare app
Available for iPhone and Android

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Description
SUV / 4WD 4 doors 5 seats
Automatic

This SUV has plenty of legroom front and back. Suitable for weekend Trips or just running errands around town. Our commitment to health and comfort is paramount. We strictly maintain this vehicle as a Smoke/Vapour Free and Pet Free zone. This is in place to accommodate individuals with allergies or asthma. We kindly request all borrowers to adhere to this, as even residual smoke from clothing or breath can permeate the car's interior, affecting subsequent users. Key Features: Parallel and 90-degree Reverse Parking Assist for effortless parking. Reminder to familiarize yourself with the vehicle's controls, including indicator/wiper locations and the Parking Brake (P) switch on the centre console. Maintenance History: - Sep 2022: Major repairs completed following damage from previous off-road usage. - Oct 2022: Replacement of a faulty sensor to ensure the check engine light functions correctly. - Sep 2023: Vehicle briefly involved in an unauthorized use, resulting in a stolen joyride. The responsible individual is now in custody. - Nov 2023: Complete overhaul of the coolant system, enhancing vehicle performance and reliability. Driver Responsibility: The person who books the vehicle must be the one driving it. Any additional drivers must be authorized through UberCarShare. Unauthorized use by anyone other than the registered borrower can result in account suspension or disablement across the entire platform. Booking and Cleanliness Protocol: Upon booking, CarNextDoor will provide the exact car location approximately 1 hour before your scheduled start time. We conduct regular checks between bookings to ensure the car is clean and ready for the next user. We ask that borrowers plan their time to include cleaning the car before returning it. This is essential to maintain the high standard of cleanliness and respect for future users. We thank you for respecting these guidelines to ensure a pleasant experience for everyone who uses the car.

Features
Air conditioning
Folding rear seat
Safety and technology
Bluetooth
Reversing sensors
Front sensors
Cruise control
Cargo Dimensions
Width 1.809 m
Length 4.427 m
Height 1.689 m
Rules
No smoking
No pets
How are prices calculated?
Before your trip

When you enter dates and book your trip, you pay the upfront trip costs, which includes:

  • Booking fee
  • Time charges - hourly or daily rate
  • Basic Cover
After your trip

You’ll be charged the following after your trip:

Peak rates may apply

Owners set their own rates and may set peak hourly or daily rates for certain periods.

Neil’s
2014 Volkswagen Tiguan
Fyshwick, ACT

170 trips
119  of 122
SUV / 4WD 4 doors 5 seats
Automatic

Instant Keys
4 years sharing

Description
SUV / 4WD 4 doors 5 seats
Automatic

This SUV has plenty of legroom front and back. Suitable for weekend Trips or just running errands around town. Our commitment to health and comfort is paramount. We strictly maintain this vehicle as a Smoke/Vapour Free and Pet Free zone. This is in place to accommodate individuals with allergies or asthma. We kindly request all borrowers to adhere to this, as even residual smoke from clothing or breath can permeate the car's interior, affecting subsequent users. Key Features: Parallel and 90-degree Reverse Parking Assist for effortless parking. Reminder to familiarize yourself with the vehicle's controls, including indicator/wiper locations and the Parking Brake (P) switch on the centre console. Maintenance History: - Sep 2022: Major repairs completed following damage from previous off-road usage. - Oct 2022: Replacement of a faulty sensor to ensure the check engine light functions correctly. - Sep 2023: Vehicle briefly involved in an unauthorized use, resulting in a stolen joyride. The responsible individual is now in custody. - Nov 2023: Complete overhaul of the coolant system, enhancing vehicle performance and reliability. Driver Responsibility: The person who books the vehicle must be the one driving it. Any additional drivers must be authorized through UberCarShare. Unauthorized use by anyone other than the registered borrower can result in account suspension or disablement across the entire platform. Booking and Cleanliness Protocol: Upon booking, CarNextDoor will provide the exact car location approximately 1 hour before your scheduled start time. We conduct regular checks between bookings to ensure the car is clean and ready for the next user. We ask that borrowers plan their time to include cleaning the car before returning it. This is essential to maintain the high standard of cleanliness and respect for future users. We thank you for respecting these guidelines to ensure a pleasant experience for everyone who uses the car.

Features
Air conditioning
Folding rear seat
Safety and technology
Bluetooth
Reversing sensors
Front sensors
Cruise control
Cargo Dimensions
Width 1.809 m
Length 4.427 m
Height 1.689 m
Rules
No smoking
No pets
Availability
Pay the hourly rate until you reach the daily rate
1 hour minimum
5% discount for 3 days +
10% discount for 12 days +
Trips must start and end between 6am - 11pm.
Reviews
119
3
Krystelle
November 2020

Krystelle
November 2020

Easy to drive, clean, sanitiser provided. Would use again


Krystelle
October 2020

Great car, easy to drive, clean


William
October 2020

Thank you. Done the job.

Shared by Neil
Sharing since Mar 2020
Exact location provided 15 minutes prior to your trip.
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Uber Carshare ABN 11 609 590 463