Administrative Assistant (Home based)

Administrative Assistant (Home based)
Type: Contract (Long term)
Location: South East Asia

Why join Car Next Door?

Car Next Door is Australia’s largest car-sharing platform and one of Australia’s fastest-growing start-ups. We’re on a mission to improve communities' access to green transportation options and change the way people think about car ownership. Our community is growing fast across Australia with more than 250,000 members and we’re continuing to scale up. With the backing of strategic institutional investors like Hyundai and Caltex, our community is ready for its next phase of growth and we’re building up teams of diverse, talented people to make the change happen.

What we do exactly

Car Next Door is a marketplace platform that enables neighbours to share cars. Deploying cutting-edge technology, we are able to ensure the safety of people’s assets and the reliability and success of users’ roles in the marketplace. We solve complex logistical, technological, and human problems to deliver a new and complex business model for car use and ownership in an easy-to-use package users love.

How we work

We move quickly and encourage each other to deliver – working for great outcomes, not to tick off tasks. Everyone has a say and can contribute equally to the next great feature or opportunity. You’ll be surrounded by a world-class team of thinkers, designers, engineers, and leaders who prioritise: 

  • Embedding our values in everything we do
  • Creating simple and well-loved products and experiences 
  • Making Car sharing accessible, affordable, and profitable

We have broken away from a traditional hierarchical structure and foster a culture of accessibility with everyone having relationships with people at all levels including catch-ups with the CEO. We structure our teams around projects to empower our people to work closely and responsively in order to make decisions from learnings as subject matter experts. We don't fixate on perfection, instead, we believe in the power of executing, learning, and iterating.

About the role:

Car Next Door is looking for an Administrative Assistant to help our cars operations team to help manage our supply related administration, as well as supporting our members with inquiries relating to installing our devices in their vehicles. You’ll be positive, confident and a results-driven individual with proven experience in business support and administration roles. This is a full-time contract role (working remotely), reporting to our Cars Operations Team Lead. You’ll be responsible for ensuring that our owners have all the information that need to get their cars up and running with Car Next Door!

In this role you’ll be responsible for:  

  • Pre and Post Installation checks for our new Self Installation system
  • Administrative work relating to our supply processing
  • Managing our self maintenance administration
  • Following up with members to ensure they have set up their vehicles correctly and ensuring payments have been made.
  • Triaging customer support tickets for our cars operations team

Your Experience:

You’ll have had some (but not necessarily all) of these experiences:

  • 2-3 years in a similar administration or business support role
  • A comprehensive understanding and background in providing excellent customer service
  • Amazing communications skills in particular, when guiding customers through processes
  • Good attention to detail and the ability to prioritise work appropriately.
  • A proactive and driven mindset, with an ability to suggest process improvements 
  • You will need to have a natural connection with our Company Values.
  • Experience liaising with an Australian customer service base preferable.

Why you will want to join the Car Next Door team

You will have a great set of tools to use, and plenty of autonomy to drive change and see the results of your work

We are growing rapidly - you will have the chance to contribute to this growth and excel in your career, and giving you a say in the future direction of the company

Opportunities for flexible, remote work

Strong career growth and learning opportunities 

Be part of a small, energetic and collaborative team that’s open to new ideas and ways of working 

We´re making a difference to the future of personal transportation in Australia

Participate in our Employee Wellbeing program (including 3 free sessions with a counsellor and access to a Mental health hotline)

Access to our Covid Financial Assistance program, providing financial support to those affected by the pandemic.

Apply to join our team!

Apply now

We are only accepting applications that have completed this form.

We encourage everyone to be their genuine, authentic selves and know we are enhanced by a diversity of perspectives and people. We offer equal opportunities to all applicants and promote merit and fairness in all our relationships. If you’re passionate about being part of a team that is doing something amazing for our community and the environment, come as you are!

Please note: we do not accept applications via 3rd party recruiters or others businesses. We are not liable for any fees incurred assumed or otherwise and fully reserve the right in the absence of a mutually agreed (receipt of terms of business does not imply agreement) contract to approach any persons we believe are suitable for the role or our business.

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Car Next Door Australia Pty. Ltd. 2011–2022 ©
ABN 53 163 596 530