Member Experience

Customer Service Support (Cebu/Home-based)

Role Type: Long term contract (8-hour rotating shifts)

Location: Currently 100% home-based - Cebu, Philippines

Salary Range: PHP21,000 - PHP25,000 (Contract rate - all inclusive of benefits)

About Us

We have been growing on average 100% a year since 2015. We are the fifth-largest peer-to-peer car-sharing platform in the world and are on a mission to fundamentally change the way people think about transport. Since starting we have grown our community to more than 4,000+ cars being shared with over 150,000+ members.

Our fast growth and market position has been recently recognised by:

  • 2014- Green Lifestyle Awards, winner - transport company
  • 2017 - Westpac Businesses of Tomorrow, top 200 winner
  • 2018 - SmartCompany Smart 50, 5th place
  • 2018 - Service Innovation Awards, Finalist
  • 2019 - Australian Growth Company Awards, winner - Company to watch
  • 2019 - Deloitte Technology Fast50

About the role

We are looking for a Customer Service superstar, who can help us take our member experience to a new level!

In this role you will be responsible for the following:

  • Handling day to day inquiries, and troubleshooting with our members on a wide range of issues via phone call, email, or chat
  • Educating and converting potential owners/borrowers into signing up and becoming members of our community
  • Ensuring that all tickets are managed appropriately and resolved within set turnaround times
  • Collaborating and coordinating with different teams to ensure the achievement of appropriate resolutions for member’s issue
  • Helping customers locate cars and troubleshooting over the phone

What you’ll bring:

  • 2+ years of customer service experience
  • Very strong customer empathy 
  • Attention to detail (i.e. if a customer asks 3 questions, not just replying to 2)
  • Strong verbal and written English communication skills
  • An analytical mindset with proven experience in analysing information, identifying problems and trends, and solving customer problems
  • Ability to type at least 45 words per minute
  • Amenable to work in rotating shifts
  • Proven experience using Customer Service tools (Ticketing software, Email platforms, chat & phone software, etc.)

Other benefits of working for Car Next Door:

  • Initially, 100% Remote working with potential to move into a shared space (if desired) in future
  • Mentoring and development by experienced customer service professionals
  • Career growth opportunities within scaling teams
  • Employee engagement activities
  • Working for an Australian company doing amazing things for the community and our environment

Want to apply? 

We are only accepting applications that have completed our 5min application form.


You will have a great set of tools to use, and plenty of autonomy to drive change and see the results of your work.

We are growing rapidly - you will have the chance to contribute to this growth and excel in your career, and giving you a say in the future direction of the company.

Strong career growth and learning opportunities. 

Be part of a small, energetic and collaborative team that’s open to new ideas and ways of working.

We're making a difference to the future of personal transportation in Australia!

Want to apply? 

We are only accepting applications that have completed our 5min application form.

Apply now

At Car Next Door, we value all people for who they are and what they bring to our community. We encourage our employees to be their genuine authentic selves and know that our team, our product and our members’ experiences are enhanced by the diversity of perspectives of everyone who works at Car Next Door. We offer equal opportunities to all applicants and promote merit and fairness in our employment practices. If you’re passionate about working with a team that is doing something amazing for our community and the environment, come as you are!

Please Note: we do not accept applications via 3rd party recruiters or others businesses. We are not liable for any fees incurred assumed or otherwise and fully reserve the right in the absence of a mutually agreed (receipt of terms of business does not imply agreement) contract to approach any persons we believe are suitable for the role or our business

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ABN 53 163 596 530