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Customer Service Team Lead (Home-based)

Customer Service Team Lead

Term: Long term contract

Location: Philippines (Remote home-based)

Car Next Door has been growing on average 100% a year since 2015. We are the fifth-largest peer-to-peer car-sharing platform in the world and are on a mission to fundamentally change the way people think about transport. Since starting we have grown our community to more than 4,000+ cars being shared with over 150,000+ members.

Our fast growth and market position has been recently recognised by:

  • 2020 - Financial Times High-Growth Companies Asia-Pacific 500
  • 2019 - Australian Growth Company Awards, winner - Company to watch
  • 2019 - Deloitte Technology Fast 50

About the role:

We are looking for a Customer Service Team Lead for an Australian peer-to-peer car rental company. You will be joining a rapidly growing sharing economy startup as a team leader of the Customer Service Support   Team.  If you are highly intelligent, highly motivated, and excited by an evolving startup environment, you could be the perfect candidate for this role. This is a full-time contract role, working remotely.

As a home-based worker, we require you to have a strong internet connection, with appropriate technology (computer and headset). Car Next Door has operated a remote team for many years with fairly established processes, practices, and tools to make you and the team successful.

As a part of the team, you’ll be:

  • Leading and inspiring a team of customer service representatives to deliver excellent levels of individual/team performance and customer satisfaction
  • Conducting regular coaching sessions to improve agent performance 
  • Identifying performance gaps through reports and/or work reviews, and creating an effective and strategic action plan for employee development
  • Managing day-to-day line activities, prioritising and making risk/impact assessments within existing processes and procedures
  • Managing the fair and consistent application of performance   management and disciplinary measures as necessary
  • Act as a subject matter expert, and handle escalations both by phone and via email

What you’ll need to be successful:

  • At least 5+ years of work experience in a BPO company,
  • 3+ years experience managing a team
  • Strong verbal/written communication and organisational skills
  • Proven ability to multitask, coach, and motivate team members in a fast-paced and dynamic environment
  • Amenable to work on rotating shifts

Why you will want to join the Car Next Door team

You will have a great set of tools to use, and plenty of autonomy to drive change and see the results of your work

We are growing rapidly - you will have the chance to contribute to this growth and excel in your career, and giving you a say in the future direction of the company

Opportunities for flexible, remote work

Strong career growth and learning opportunities 

Opportunity to participate in our employee equity scheme

Be part of a small, energetic and collaborative team that’s open to new ideas and ways of working 

We´re making a difference to the future of personal transportation in Australia

Apply now to be considered for this amazing opportunity!

Apply now

We are only accepting applications that have completed this form.

Please Note we do not accept applications via 3rd party recruiters or others businesses. We are not liable for any fees incurred assumed or otherwise and fully reserve the right in the absence of a mutually agreed (receipt of terms of business does not imply agreement) contract to approach any persons we believe are suitable for the role or our business.

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