Member Experience

Data Analyst (Home-based)

Data Analyst (Home-based)
Type: Full Time
Location: Southeast Asia

About Us
We have been growing on average 100% a year since 2015. We are the fifth-largest peer-to-peer car-sharing platform in the world and are on a mission to fundamentally change the way people think about transport. Since starting we have grown our community to more than 4,000+ cars being shared with over 150,000+ members.
Our fast growth and market position has been recently recognised by:

  • 2020 - Financial Times High-Growth Companies Asia-Pacific 500
  • 2019 - Australian Growth Company Awards, winner - Company to watch
  • 2019 - Deloitte Technology Fast 50

About the role

We're looking for an experienced Data Analyst, who can use their understanding of business modeling and insights and apply them to security and risk operations. Working within the Security team, you’ll be responsible for day-to-day analysis and reporting of insights about our members, and providing information to the team to allow them to make critical decisions about our members. You will work cross-functionally across the business, and play a significant role in guiding data-driven decisions. You'll also contribute to the innovation of our member behavior tools and modeling.

We’re a fast-moving business so change is frequent, you’ll be comfortable working in a hands-on, dynamic environment and have excellent communication skills to help us scale up to reach the greater Australian market and beyond. This is a full-time role with an immediate start, working remotely.

In this role, you’ll be:

  • Reviewing members flagged by the Bad Actors model, making decisions about, and actioning their membership status.
  • Review all members flagged by Sift, Stripe, or payment issues.
  • Review all members banned by agents.
  • Review all declined applications, and report to the Security Manager to further review applicants.
  • Provide feedback to management on the system, agents, and member trends.

What you’ll need to be successful:

  • 3+ years of commercial experience in a data-driven Business Analyst role
  • Experience with applying data insights to security/membership suitability/risk avoidance operations
  • Basic knowledge of internet security/networking protocols
  • Experience with tools such as Sift, Stripe radar, or any other tools which use data to predict customer risk. (ideal but not required)
  • Experience with analytical tools (e.g. Looker, Tableau, spreadsheets)
  • You must be detail-oriented, and risk-averse as this role involves making critical decisions about our members

Why you will want to join the Car Next Door team

You will have a great set of tools to use, and plenty of autonomy to drive change and see the results of your work

We are growing rapidly - you will have the chance to contribute to this growth and excel in your career, and giving you a say in the future direction of the company

Opportunities for flexible, remote work

Strong career growth and learning opportunities 

Opportunity to participate in our employee equity scheme

Be part of a small, energetic and collaborative team that’s open to new ideas and ways of working 

We´re making a difference to the future of personal transportation in Australia

Apply now to be considered for this amazing opportunity!

Apply now

We are only accepting applications that have completed this form.

Please Note we do not accept applications via 3rd party recruiters or others businesses. We are not liable for any fees incurred assumed or otherwise and fully reserve the right in the absence of a mutually agreed (receipt of terms of business does not imply agreement) contract to approach any persons we believe are suitable for the role or our business.

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Car Next Door Australia Pty. Ltd. 2011–2021 ©
ABN 53 163 596 530