Member Experience

Virtual Administration Support (Cebu/Home-based)

Role Type: Long term contract (8-hour rotating shifts)

Location: Currently 100% home-based - Cebu, Philippines

Salary Range: PHP21,000 - PHP27,000 (Contract rate - all inclusive of benefits)

About Us

We have been growing on average 100% a year since 2015. We are the fifth-largest peer-to-peer car-sharing platform in the world and are on a mission to fundamentally change the way people think about transport. Since starting we have grown our community to more than 4,000+ cars being shared with over 150,000+ members.

Our fast growth and market position has been recently recognised by:

  • 2014- Green Lifestyle Awards, winner - transport company
  • 2017 - Westpac Businesses of Tomorrow, top 200 winner
  • 2018 - SmartCompany Smart 50, 5th place
  • 2018 - Service Innovation Awards, Finalist
  • 2019 - Australian Growth Company Awards, winner - Company to watch
  • 2019 - Deloitte Technology Fast50

About the role

We are looking for a Virtual Operator to join our processing team, assisting with applications processing, and entering customer data into our systems.

In this role you will be responsible for the following:

  • Processing membership applications within the allocated time frames
  • Assigning and collecting customer payments
  • Replying to customers when processing driving infringements
  • Ensuring all support tickets and internal emails are replied to and actioned within the allocated time frame
  • Completing various tasks (e.g. crediting of customers, backing up of data, fuel card ordering) within an allocated time frame. 
  • Additional various tasks where required

What you’ll bring:

  • At least 2* years of experience working as a virtual operator, supporting a company based overseas
  • Good written and verbal English communication skills
  • Mid-level proficiency in navigating Apple or Windows-based operating systems
  • Mid-level proficiency in Microsoft Word and Excel (or its Google equivalents)
  • Strong ability to read and follow written instructions for completing tasks
  • Strong ability to learn new tasks and software applications
  • Amenable to work in rotating shifts

Other benefits of working for Car Next Door:

  • Initially, 100% Remote working with potential to move into a shared space (if desired) in future
  • Mentoring and development by experienced customer service professionals
  • Career growth opportunities within scaling teams
  • Employee engagement activities
  • Working for an Australian company doing amazing things for the community and our environment

Want to apply? 

We are only accepting applications that have completed our 5min application form.


You will have a great set of tools to use, and plenty of autonomy to drive change and see the results of your work.

We are growing rapidly - you will have the chance to contribute to this growth and excel in your career, and giving you a say in the future direction of the company.

Strong career growth and learning opportunities. 

Be part of a small, energetic and collaborative team that’s open to new ideas and ways of working.

We're making a difference to the future of personal transportation in Australia!

Want to apply? 

We are only accepting applications that have completed our 5min application form.

Apply now

At Car Next Door, we value all people for who they are and what they bring to our community. We encourage our employees to be their genuine authentic selves and know that our team, our product and our members’ experiences are enhanced by the diversity of perspectives of everyone who works at Car Next Door. We offer equal opportunities to all applicants and promote merit and fairness in our employment practices. If you’re passionate about working with a team that is doing something amazing for our community and the environment, come as you are!

Please Note: we do not accept applications via 3rd party recruiters or others businesses. We are not liable for any fees incurred assumed or otherwise and fully reserve the right in the absence of a mutually agreed (receipt of terms of business does not imply agreement) contract to approach any persons we believe are suitable for the role or our business

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ABN 53 163 596 530