Are you outgoing and confident, with a great phone manner?
Do you love talking to people on the phone and have experience in a sales support or customer service role?
Are you looking to use your skills to help drive exceptional growth in a small company with big ambitions, and help us change the way Australians think about personal transport?
Join a high-performing team changing the way Australia travels
Car Next Door is fundamentally changing the way Australia travels by turning any car into a share car.We let car owners share their car with their neighbours during times they aren’t using it themselves. We do this by providing an online marketplace with safe and trusted members, a booking system and a range of in-vehicle technologies to make car sharing safe, fast, and easy for both car owners and car borrowers. Our mission is to ‘de-car’ Australia’s cities by using technology to facilitate sharing.
2017 is shaping up to be the best yet for Car Next Door - we’ve recently expanded operations from Sydney and Melbourne into Newcastle and Brisbane and are rapidly expanding our network of cars and borrowers. We’re looking to attract an enthusiastic and self-motivated person to help drive our growth as we scale up. This is an opportunity to join a progressive start up with an already proven concept. The position will suit someone with an energetic spirit looking to join a committed and successful team (About Us).
What will be your key focus?
Your excellent communication skills will be put to work making sure the journey for car owners joining the Car Next Door platform is as smooth as possible.Reporting to the New Member Manager and working with the Cars and Member Experience team, you will be contributing to the success of Car Next Door by ensuring we have as many happy owners on board as possible.
Your role will include:
Onboarding newly-signed up owners, talking them through the installation process, answering any questions and allaying any concerns they have
Making sure we have all the information required from them to maximise their earnings from being a Car Next Door owner
Making cars live on the platform ready to be booked out by our community of borrowers
Retention calls with existing owners to re-engage them
Following established administration processes and documenting new ones
Sales and retention administration
Other tasks as necessary
Essential skills and experience:
Demonstrated experience talking to customers on the phone and via email in a sales or customer service environment
You need to be comfortable with a sales based role and be genuinely excited by what Car Next Door is doing.
Outgoing and confident, with a patient and personable phone style. You’ll be guiding car owners through the steps required to share their car with others and they may be nervous. Your job is to listen to and overcome their concerns while highlighting the many positives involved in putting their idle cars to work for them.
Strong interpersonal and verbal communication skills with a high level of spoken and written English
Demonstrated skills in managing time, setting priorities, planning and organising work flow in a fast-paced environment
High level of computer competence and a technical mindset. We are an online platform with a technological solution to car-sharing. You don’t need to be a programmer, but you need to be able to learn how to use new systems quickly and with minimal supervision/training.
Be a team player. You may be required to step out of your normal duties to help out another team or run a project. We are firmly a ‘no divas’ business.
A love of learning. Be a person who is constantly looking outside for new and better ways to do things, who takes initiative to look for ways to improve processes for the benefit of the team and business, and who actively seeks feedback and takes it onboard.
Package: Full-time position will include salary & potential equity for the right person. Target Package range $50-60K inc super.
Interested in applying for this great opportunity?
Email firstname.lastname@example.org with your CV and a one-page cover letter outlining your relevant skills and attributes. Applications close 9am on Thursday 2 March. We’ll be checking and responding to applications as they come in, so if you’re keen make sure you get your application in quickly.
More about Car Next Door
Car Next Door is on a mission to enable 10,000 Australians to share their cars with neighbours, thereby removing dependency on personal vehicle ownership and fundamentally changing the way people make their transport decisions.All this will cut personal transport costs in half, permanently remove 87,000 cars from the Australian vehicle fleet, reduce CO2 emissions by 84,000 tonnes per year and foster greater community engagement.