Member Experience
What we do
Our Philippines and Australia-based Member Experience teams work together to provide 24/7 support for our members.
From answering simple enquiries to providing assistance when things don’t go to plan, we’re passionate about helping people have fun and safe car-sharing experiences.
We offer member support on multiple channels - phone, email and chat
Contact centre achieves an 80% customer service satisfaction result
Quality assurance and training program empowers team members to perform to their best
Why join our team
“We’re serious about providing outstanding customer service and know that every member of our team has an important part to play in helping our members.
Everyone in our Member Experience team is offered regular feedback and training, as well as plenty of opportunities to connect socially with colleagues in Manila and Australia.
– Kris, Training Manager
