Member Experience

Our members are the heart of Car Next Door, and we make sure they have a positive experience every time.
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What we do

We make sharing cars safe, easy and enjoyable for everyone.

Our Philippines and Australia-based Member Experience teams work together to provide 24/7 support for our members.

From answering simple enquiries to providing assistance when things don’t go to plan, we’re passionate about helping people have fun and safe car-sharing experiences.

We offer member support on multiple channels - phone, email and chat

Contact centre achieves an 80% customer service satisfaction result

Quality assurance and training program empowers team members to perform to their best

Why join our team

Everyone here is interested in doing their part. Also, they're just a really great bunch of people - I've never become friends with so many of my colleagues before!

We’re serious about providing outstanding customer service and know that every member of our team has an important part to play in helping our members. 

Everyone in our Member Experience team is offered regular feedback and training, as well as plenty of opportunities to connect socially with colleagues in Manila and Australia.

Kris, Training Manager


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Car Next Door Australia Pty. Ltd. 2011–2022 ©
ABN 53 163 596 530