We had the worst experience ever with Rachel’car. Both headlight globes were blown. They provided us with an unsafe vehicle. We were confirmed over the phone that one light was reported to be blown a while ago and they did not repair it. We went on a weekend away to the hunter valley the plan was to relax and we had so many anxieties. My father in law came from Nelson Bay to help us out because we couldn’t see anything at night. Jig, Paul and Jay from car next door customer service messed with our time. Didn’t provide us with any alternatives and lied to us saying that we could go to several places to get the car fixed (on one occasion this was closed the other one couldn’t fix the lights so we were driving up and down to fix some lights of a car that is not ours instead of enjoying our time away. In addition the car was covered in dust and was filthy. Very bad company wouldn’t recommend using it to anyone we were so disappointed I am still waiting to get a refund how could they provide a car with no lights???? This is illegal and could have put us in a very dangerous situation. Very bad customer service and overall they put us into danger. It was such a nightmare. Never using Car Next Door again

Dirty car, from inside and outside and the headlights are not working. I don't recommend anyone to drive with this car as it is dangerous to drive without lights.