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Our community is built on
Trust and Safety

Our team works hard every day keeping our platform safe and secure and providing our members with the great service they've come to expect from Car Next Door. Here's how we've built a platform you can trust.

Car sharing you can depend on

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Member screening

We run credit checks and ID checks to verify members' identities using face ID technology.

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Comprehensive insurance

Cars are covered during every trip by our comprehensive insurance for damage, third party damage, theft, hail, flood and fire.

Dedicated 24/7 support

Our team is standing by to help with issues or questions that may arise. Roadside assistance is there if you need it.

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Respect for everyone

Our community is made of individuals and we celebrate them all. We encourage people to be their genuine, authentic selves and to treat others with respect.

Our trip promise

Our team is committed to your safety, providing comprehensive insurance and 24/7 support for every trip.

Designed with security in mind

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Community reviews

At the end of each trip Borrowers and Owners review each other, so you can see what others thought of each car or Borrower.

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Smart community management

We monitor members' behaviour and warn or permanently ban anyone who doesn't act in the best interests of our community.

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Secure payments

Payments are processed using bank-level encryption and card details are stored securely by our payment provider, Stripe.

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Member profiles

Trust builds as we get to know each other. Each member's profile shows the trips they've taken and reviews other members have left for them.

Whether you borrow or share, your safety is our priority

Borrowing cars

We require owners to keep their cars registered, maintained and roadworthy. The cars are covered during every trip by our comprehensive insurance.

Borrow cars >

Sharing your car

We screen all Borrowers and remove members who don't abide by our Community Guidelines. Plus your car is fully covered by our comprehensive insurance whenever it's with a Borrower.

Rent out your car >
Our partners
Caltex

We partner with Caltex to make it simpler and easier for our members to access low-cost local cars.

Hyundai

We partner with Hyundai to create a sustainable future for transport. Learn more about our collaboration.

Green Fleet

We proudly support Greenfleet and offset the CO2 of every trip. Learn more about our carbon offsetting policy.

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Car Next Door Australia Pty. Ltd. 2011–2019 ©
ABN 53 163 596 530